Privacy Policy - Clubstationhouse

1. Introduction

Club Station House (“we”, “us”, “our”) values your privacy and is committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and secure the personal information of individuals who visit and use our website located at clubstationhouse.com. We understand the importance of data protection and are fully committed to complying with applicable data privacy laws, including the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Scope of This Policy and Data Controller Role

This Privacy Policy applies to all personal data collected via our website, services, communications, and other digital properties associated with clubstationhouse.com. Club Station House acts as the data controller of all personal information collected through our services for the purposes set out in this policy. This means we are responsible for deciding how personal data is used and for ensuring that all use complies with data protection regulations.

3. Categories of Data We Process

We may collect and process the following categories of personal data:

a. Usage Data
Information related to your interactions with our website, such as IP address, browser type and version, time zone setting, pages visited, time spent on pages, links clicked, and session data.

b. Account Data
Details submitted when creating an account or making a reservation, including your full name, email address, mailing address, and phone number.

c. Profile Data
Data related to your preferences and behavior, such as past bookings, purchasing history, event attendance, preferences for services or features, and other behavioral insights.

d. Communication Data
Records of your communications with us, including emails, support inquiries, messages sent via contact forms, feedback, and other correspondence.

e. Technical Data
Technical information about the device and systems you use to access our services, including device type, operating system, screen resolution, language settings, and browser version.

f. Transaction Data
Details about transactions you carry out with us, including billing address, delivery address, order details, and payment confirmation (note: we do not store full payment card details).

g. Preference Data
Information related to your choices regarding marketing communications, newsletters, event notifications, and interest in specific products or service categories.

4. Legal Bases for Processing

We process your personal data based on the following lawful grounds:

– Performance of a contract: To fulfil our obligations when you make reservations or engage with our services.
– Legitimate interests: To improve our website, provide customer support, prevent fraud, or promote our services (where these interests do not override your rights).
– Consent: Where legally required, we will obtain your clear and unambiguous consent before collecting or processing your data for marketing or optional analytics purposes.
– Legal obligation: We process some data to comply with applicable laws and regulatory requirements.

5. Your Rights

Under applicable privacy legislation, including GDPR and CCPA, you have the following rights regarding your personal data:

– Right to Access: Request details of the personal data we hold about you.
– Right to Rectification: Request correction of your personal data if inaccurate or incomplete.
– Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data, subject to legal obligations or overriding interests.
– Right to Restrict Processing: Request the limitation of our use of your data in specific circumstances.
– Right to Data Portability: Request to receive your personal data in a structured, commonly used format or for it to be transferred to another controller.

CCPA: California residents additionally have the right to opt out of the “sale” of personal data and the right to not be discriminated against for exercising their privacy rights.

To exercise any of these rights, please contact us at [email protected].

6. Security Measures

We employ appropriate and robust technical and organizational measures to secure personal information and protect against unauthorized access, loss, misuse, alteration, or disclosure. Measures include:

– Data encryption for data at rest and in transit
– Role-based access control to sensitive data
– Regular software updates and security patching
– Secured data storage and backups
– Staff training on data protection practices and privacy awareness

Despite these efforts, no system can guarantee absolute security. We encourage users to take adequate precautions, including safeguarding their own login credentials.

7. International Transfers

Your personal data may be transferred to countries outside your place of residence, including to countries that may not provide the same level of data protection as your jurisdiction. Where such transfers occur, we implement appropriate safeguards, such as:

– European Commission-approved Standard Contractual Clauses
– Binding corporate rules, where applicable
– Certifications under recognized data protection frameworks

These protections are in place to ensure your data remains secure and is treated in accordance with applicable laws.

8. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, including to comply with legal, regulatory, tax, accounting, or reporting obligations. Retention periods vary by data type and processing purpose:

– Usage and Technical Data: retained for up to 24 months for analytics and performance monitoring
– Account and Profile Data: retained for the duration of the user relationship and up to 7 years thereafter for compliance and dispute resolution
– Transaction Data: retained for up to 10 years in line with applicable tax and accounting laws
– Communication Data: retained for up to 5 years for support and service quality purposes

9. Cookie Policy

We use cookies and related tracking technologies on clubstationhouse.com for the following purposes:

a. Essential Cookies:
Necessary for the functioning of the website, such as enabling page navigation and secure account login.

b. Functional Cookies:
Enable the site to remember choices you make (e.g., language, region) to provide enhanced functionality and personalization.

c. Analytics Cookies:
Collect information on how visitors use our site, which pages are visited most often, and possible errors encountered, to improve functionality and user experience.

d. Performance Cookies:
Support the measurement of advertising campaign performance and user engagement metrics.

10. Cookie Management and Compliance

When you visit our website for the first time, you will be prompted to accept or manage your cookie preferences through a compliant cookie consent banner. You may withdraw or modify your consent at any time via cookie settings on our site or by managing settings in your browser. In accordance with GDPR and CCPA, non-essential cookies will only be placed with your informed consent.

Visitors from jurisdictions with specific consent requirements will be shown regionally compliant consent options and notices.

11. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect or process personal data from individuals under the age of 13 without verified parental consent. If we become aware that we have collected data from a child without such consent, we will delete that information promptly. Parents or legal guardians who believe their child has provided us with personal data may contact us at [email protected].

12. Policy Updates

We reserve the right to update or modify this Privacy Policy to reflect changes in legal, regulatory, or operational requirements. When changes are made, we will revise the policy and, where legally required, provide notice to you of significant amendments either via the website or through email communication.

We encourage you to periodically review this policy to stay informed about how we collect and process your personal data.

13. Contact Us

If you have any questions about this Privacy Policy, our data protection practices, or how your information is handled, you may contact us directly at:

Email: [email protected]
Website: clubstationhouse.com

We are committed to ensuring your data is handled securely and with respect. Users may lodge complaints with a supervisory authority if they believe their data is being processed in violation of applicable law.

We take your privacy seriously and are dedicated to maintaining full compliance with data protection regulations, including GDPR and CCPA. Please reach out to [email protected] with any concerns or requests related to your personal information.